Skip to main content
Reserve

Frequently Asked Questions

  • What is the process for making a reservation at the spa? 
    What is the process for making a reservation at the spa? 
    Please reserve spa appointments at least two weeks prior to arrival so that we may best meet your scheduling requests. A credit card is required at the time of reservation. Online booking is available www.bookspaatthemission.com.

  • What is the spa age requirement?  
    What is the spa age requirement?  
    The Spa at The Mission Inn San Juan Capistrano is available to guests 18 years of age and older. Guests under the age of 18 will not be permitted to use the spa facilities or in the locker room areas.
  • What is the spa cancellation policy?  
    What is the spa cancellation policy?  
    In consideration of others, please notify the spa of cancellation or to reschedule at least 24 hours before your appointment to avoid being charged the full treatment and service fee. Group reservations are subject to contracted agreement.
  • Is there a service charge for spa services?  
    Is there a service charge for spa services?  
    For your convenience, a 22% service charge will be added for each spa service you receive and it is distributed among your service provider and the spa staff who served you during your visit. If services were satisfactory, please feel free to leave additional gratuity at your discretion.
  • Are spa gift cars available for purchase?  
    Are spa gift cars available for purchase?  
    You may purchase Gift Cards in specific dollar amounts, either at the hotel, spa or online at Marriott Gift Cards, which are redeemable in any of our hotels and resorts and can be used towards spa services or purchases in our Spa Boutique.
  • When should I arrive for my appointment?  
    When should I arrive for my appointment?  <br>
    Please arrive 15 minutes prior to your appointment to begin your spa journey. Arriving late may limit the time of your treatment and will end on time, not to disrupt other guest’s appointment times. 
  • How can I best enjoy the spa?  
    How can I best enjoy the spa?  <br>
    While enjoying The Spa at The Mission Inn San Juan Capistrano treatments and lounge, we kindly ask that you enjoy quiet conversation and refrain from using cell phones and other electronic devices. The spa is a smoke-free environments. To ensure complete privacy for you and other guests, please avoid camera use in the spa.
  • What if I have health conditions or concerns?  
    What if I have health conditions or concerns?  <br>
    Please advise your therapist if you have any health concerns or questions about which treatments are best for you. Heat treatments are not recommended for pregnant women, guests with heart conditions or sensitivity to heat. 
  • What is appropriate spa attire?
    What is appropriate spa attire?<br>
    We suggest wearing comfortable clothing and do not bring your jewelry or valuables to the spa. A spa robe and slippers will be provided. Our therapists are professionally trained in proper draping techniques to ensure your privacy and comfort.